FAQs

We are proud to offer free shipping to anywhere in the US, Canada, Australia, Russia and France. Nothing means more to us than bringing our customers great value and service. We hope to continue to grow to meet the needs of all of our customers and to do our best to deliver a service beyond your expectations.

How Can I Get In Contact With You Guys?

Please email us at info@retrogamingstop.com for any inquiries and we will get back to you as soon as possible. 

Do you offer a Warranty or Guarantee?

Yes, if you receive a faulty or non-working console we will replace it.

How do you ship packages?

Packages from our warehouse will be shipped in 1-2 business days via standard shipping or priority depending on the weight and size of the product.

Do you ship worldwide?

No. Unfortunately, we only provide free shipping to the US, Canada, Australia, Russia and France at this time. However, we are growing and hope to soon offer worldwide shipping.

How long does shipping take?

Shipping time varies by location.

Location Estimated Shipping Time
United States 7 - 15 Business days
Canada 10 - 15 Business days
Australia 10 - 15 Business days
France 12 - 24 Business days
Russia 12 - 24 Business days

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.

My tracking says “no information available at the moment”.

It can take anywhere from 3 - 5 business days for the tracking information to update. This does not mean that your order has not been shipped. Please allow a few business days for the status to update.

Do you have a your return policy? 

Yes, we offer a 100% satisfaction guarantee policy and you are welcome to return your order back to us for a full refund within 10 days of receiving it in its original condition. 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us and we will do our best to help you out.